Are revisions free if they’re based on the original source file, and how do you handle errors or disputes?
Free revisions are available any time after delivery, provided the changes are based on the original media/source file and the agreed scope. Please note, this revision policy applies only within 30 days of delivery.
If you update the video/audio, we’ll confirm any impact on timing, text, and scope before reworking.
If you spot an error, share timecodes and notes; we’ll investigate and correct verified issues.
For disputes, we compare the delivered subtitles against the source and project instructions, then provide a documented resolution.